APPLICABLE TO A BUSINESS THAT MADE FIRST PAYMENT AFTER JANUARY 27TH, 2020 17:00 HRS EST.
Stuff happens, we get it. This is why we offer a 7-day grace period for our new members to request a refund. If you have any questions or concerns, reach out to our Support team through the link at the bottom of our Help Center, or by emailing us at support@acadium.com. We're happy to look into your account with you!
Click here to see the refund policy if you became a member before January 27th, 2020 17:00 hrs EST.
What if the apprenticeship is canceled?
Businesses who have a canceled apprenticeship, due to no fault of their own, can make a new apprenticeship post. Please contact our Membership Success Team so we can open up a slot on your Acadium account 🤝
What if I don't find a suitable candidate?
Your payment opens 3 slots on your account. These slots grants you access to our platform, productivity tools, and dedicated email support from our Membership Success Team. It's free to sign up as a business, view profiles, and verify the talent pool. Finding a candidate is similar to any HR process. You begin by posting an apprenticeship task, then whittle down the list of responses received as interview requests. With a little bit of care, a ton of open communication, and commitment to mentoring your apprentice, we're confident that you can find a match for a successful marketing apprenticeship!
We encourage all Acadium businesses to keep searching for a suitable candidate. Businesses are not entitled to a refund if they do not find a candidate. Looking for some suggestions on how to find a suitable candidate? Feel free to chat with our Membership Success Team 🙂
What if candidates are not responding to my messages?
Our Apprentice Success Team monitors our marketplace to ensure candidates who are not responsive are removed from the platform.
There are three main reasons why candidates do not respond:
- a post with task requirements that aren’t specific or look like it’ll take more than 10 hours per week to complete.
- an opening message that doesn't engage the candidate and give insight into your marketing initiatives and/or business.
- a business profile that isn't effectively showcasing your current skills and marketing experience.
Don't be afraid to ask the candidate about their interests and make sure they align with yours! Try out a few different search strategies by applying different filter selections to find the right candidate based on your needs.
Ultimately, businesses are not eligible for a refund due to not being able to attract a candidate. We're happy to help you with strategies to improve your posts.
What if it takes one month to find an apprentice?
You will have 3 slots open to be filled by apprentices. You can use a slot to post an apprenticeship anytime! The 3 months begins from the time your apprentice accepts the labor contract to work with you. This is different from the billing cycle. If your billing is quarterly, you will be charged every quarter based on the date of your first payment. If your billing is annual, you will be charged every year on the anniversary of your first payment.
Can I get a refund after a quarter on Acadium Membership?
Whether you choose to pay annually or quarterly, you can cancel your subscription anytime. However, members are not eligible for a refund after the 7 days grace period.