APPLICABLE TO A BUSINESS THAT MADE FIRST PAYMENT AFTER JANUARY 27TH, 2020 17:00 HRS EST.
Stuff happens, we get it. Which is why we offer a 7-day grace period for our New Members to request a refund. If you have any questions or concerns, reach out to our Membership Success Team through the link at the bottom of our Help Center, or by emailing us at support@acadium.com. We're happy to look into your account with you!
Click here to see the refund policy if you became a member before January 27th, 2020 17:00 hrs EST.
What if the apprenticeship is cancelled?
Businesses who have a cancelled apprenticeship within the first 30 days, due to no fault of their own, can find a new match. Please contact our Membership Success Team so we can put a new credit on your Acadium account 🤝
What if I don't find a suitable candidate?
A credit grants you access to our platform, productivity tools and dedicated email support from our Membership Success Team. It's free to sign up as a business, view profiles and verify the talent pool. Finding a candidate is similar to any HR process. With a little bit of care, a ton of open communication and commitment to mentoring your apprentice, we're confident that you can find a match for a successful digital marketing apprenticeship!
We encourage all Acadium businesses to keep searching for a suitable candidate. Businesses are not entitled to a refund if they do not find a candidate. Looking for some suggestions on how to find a suitable candidate? Feel free to chat with our Membership Success Team 
What if Apprentices are not responding to my messages?
Our Student Success Team monitors our student marketplace to ensure candidates who are not responsive are removed from the platform.
There are two main reasons why candidates do not respond:
- an opening message that doesn't engage the candidate and give insight into your marketing initiatives and/or business.
- a business profile that isn't effectively showcasing your current skills and marketing experience.
Don't be afraid to ask the candidate about their interests and make sure they align with yours! Try out a few different search strategies by applying different filter selections to find the right candidate based on your needs.
Ultimately, businesses are not eligible for a refund due to being unable to attract a student. We're happy to help you with strategies to find your perfect match 😍
What if it takes one month to find an apprentice?
Your credit does not expire! One week or one month, you can use your credit to start an apprenticeship anytime! The 3-months begins from the time your apprentice accepts the labor contract to work with you.